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Customer Service

Return Policy

Return & Cancellation Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase we will offer full credit for items returned in new condition within 15 days of purchase less our original shipping costs. Firearms that have been fired or had optics or accessories attached to them are no longer considered in new condition and are subject to a restocking fee. If you purchased a rifle scope, please do not mount it and then attempt to return it for full credit. We examine all returned rifle scopes under magnification, and if found to have been mounted we assess a minimum restocking fee of 20%.

We are committed to your satisfaction and encourage you to call if the item you purchased does not satisfy you or meet your needs.

When returning an item, please make sure all original packaging is included and you return it inside a shipper box, preferably the one that it was originally shipped in. If an item is returned without the original materials or if the factory packaging was damaged due to improper packing, then a refund may not be possible.

All shipping discrepancies (damaged/missing/incorrect items) must be reported within 72 hours of receiving the package.

Please e-mail all correspondence to orders@euroopticafrica.co.za.

No Exchanges or Returns on Ammunition!

All returns should include a completed copy of the Eurooptic return card and should be shipped to:

ATTN: Returns
Eurooptic Africa
Faerieview T/A EuroopticAfrica Pty Ltd
Unit 12 Parrott Heights
Hullett Street
Plankenburg Industrial Estate
South Africa 7600

Eurooptic Return Card

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